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May 21

TSA Security Circus

A trip to the airport has become a circus. And I mean that quite literally, as airports go to ridiculous lengths to soothe patient travelers in lines that have no reason to exist. As you deal with what has clearly become an intentional a TSA work slowdown (work-to-rule) in the hopes of pumping up the TSA budget after their failed marketing of Pre-Check (as I discussed in an InsideFlyer piece here), everybody else has been forced to pitch in. American Airlines kicked in $4 million to pay for additional contractors, and other airlines may be considering the same.

But my favorite story in this theater of the absurd has been about what the airports have been doing. My favorite is at Lexington, KY, where they’re bringing in miniature horses, including ones that they dress up as pink unicorns. I’m not kidding:

Screen Shot 2016-05-21 at 11.17.10 AM

Oh, good. That should help. One more big body in line. Other airports are giving out snacks (because getting a kid in a two-hour line on a sugar high is a good thing) or other forms of entertainment, but that doesn’t avoid the fact that the lines aren’t getting any shorter. But at least they’re trying, and I’ll give them a lot of credit for that. It’s not easy to be out there on the front lines dealing with tired, frustrated customers. Of course, Atlanta picked the beginning of the travel season to close one of its security terminals for construction, so maybe some ideas are better than others.

Good luck folks, it’s gonna be an interesting summer. Hope your airport is air-conditioned.

Remember, the way to tell the difference between the clowns and the TSOs are that the clowns have red noses and are trying to help.

Remember, the way to tell the difference between the clowns and the TSOs are that the clowns have red noses and are trying to help.

 

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