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Category: Upgrades

May 17

American Airlines Changes Upgrade Prioritization (Again)

american airlines

One of the better moments in travel is when you get that email (or the hand-off from a gate agent) that you’ve been upgraded. Each airline has its own method for determining who gets upgraded when, and those criteria change every few years, which is too bad, because it usually takes me that long to …

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Jan 16

American Airlines Just Destroyed Their Best Mileage Award

With all the sturm und drang of the past several weeks, American slipped a change through. It was not a particularly well-publicized move, but it was one that put severe restrictions on one of the most valuable aspects of the program. It’s going to get a bit wordy, but it’s one that matters. Easy Upgrades …

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Mar 24

Around the Industry…

Hyatt Stay More Play More Promotion Hyatt announced what I would call an adequate promotion for the second quarter, called Stay More Play More. SMPM is the same for everyone and gives you bonus points based on how nights you stay from April 1 through June 30.   All other factors being equal, Hyatt is one …

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Mar 18

Is The In-Flight Experience Actually Getting Better? Well, Maybe…

For whatever reason, there has been an onslaught of articles recently about the in-flight product and the potential to make it better (or cheaper). I thought it would be interesting to take a look at what’s going on in the business. So is the airplane experience actually improving? The answer, as is so often the …

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Mar 11

The Cranky Edition

I’ve been on the road most of the past four weeks and I’m starting to feel it. Over the past week, I have been in three time zones, with a difference of 17 hours between last week and today. In other words, I’m tired and cranky. Apparently, Lines Are Long at Security… Well, it’s about …

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Mar 10

Basic Economy Will Become An Industry Norm

Enter Basic Economy Airline trends come and airline trend goes, but there is one phenomenon that will be growing, not shrinking, over the next several years: the move to “Basic Economy.” Basic Economy (BE) is a Delta fare class that was established to compete with the ultra-low cost carriers (ULCC) like Spirit and Frontier, which …

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Feb 27

Bed Bugs, Unwritten Rules and JetBlue’s Viral Video

It’s just been another odd week. Bed Bugs on BA Eww. Not only did British Airways fly a plane with bed bugs in it but, apparently, it also knew that there was a bug problem and that it hadn’t been completely cleaned up. Oddly, the bugs chose to fly coach, leading the passengers in row …

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Feb 02

American Gives Us More Info on Product Upgrades

A year ago, American Airlines announced that it would be spending $2 billion on upgrades to the in-flight product. It seemed to confirm that statement on its most recent quarterly conference call that it would be spending $1.2 billion in 2016 on “non-aircraft CapEx, which includes many investments to improve our product and operation.” Hey, …

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Jan 16

Reader Question: Transferring Points between Airlines

Reader Question: Can I apply for the British Airways credit card, transfer the points to Alaska and use those points  to fly Emirates? Thanks for the question. The short answer is no, since it is very difficult to transfer points directly between airlines. But there are other options out there. There are a number of …

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Jan 12

What You Should And Shouldn’t Expect When You Travel

Travel and Leisure magazine just issued its list of the world’s worst airlines airlines for in-flight service. No surprise who the “winner” is and I’m not going to rehash the whole article (and not just because they listed a defunct airline or don’t know the difference between “uninterested” and “disinterested.”), although it makes for an …

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